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How Do You File a Complaint Against a Nursing Home in Indiana?

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Nursing homes promise us they will take good care of our loved ones. However, nursing homes are not perfect institutions, and mistakes and sometimes even intentional abuse are all too common. While a mistake is forgivable when quickly corrected, repetitive bad behavior is inexcusable. You can file a formal complaint against the nursing home in such cases, or any time you suspect abuse or neglect.

You might want to file a complaint about a nursing home, but you have no clue about where to begin. Fortunately, the State of Indiana has procedures in place for people to file formal, anonymous complaints about health care facilities, including nursing homes. In addition to filing a complaint, you should speak to a nursing home attorney for advice.

If your loved one suffered harm in a nursing home, you can file a formal complaint and have an investigation conducted on the matter by the state entity. You can also call our Indiana nursing home abuse and neglect attorneys for a free case review at at (219) 322-1166. We will review your situation at no cost and provide guidance on what you should do next.

Filing a Formal Complaint Against an Indiana Nursing Home

Sometimes when we want to complain about a bad situation, we go directly to the people responsible. However, complaining about a nursing home to that nursing home's managers or administration is not always helpful. Unfortunately, we cannot simply trust a nursing home to police itself for bad behavior, so we turn elsewhere to lodge complaints. Our Indiana nursing home neglect and abuse lawyers can help you navigate the complaint process.

You can find complaint forms and important contact information at the Indiana Department of Health Website. The Indiana Department of Health (IDOH) regularly conducts surveys of health care facilities. Surveys occur every year or every few years, depending on the type of facility being reviewed. You can file a formal complaint about a specific issue you want to be addressed, and the IDOH is required by law to investigate. You can fill out a complaint form and send it to the IDOH.

While the complaint form is designed to streamline the process, it is not required. There are multiple ways to report a nursing home facility complaint. You can fill out the form and submit it by mail, email, or fax. You can also call the IDOH on their toll-free complaint report line at 1-800-246-8909.

You may also submit a complaint through the Indiana Family and Social Services Administration website. The Adult Protective Services program can respond to complaints regarding the safety of endangered adults. Remember, these reporting systems are not necessarily intended for emergencies. If your loved one is in immediate danger, call 911 and, if there is abuse, you should also call law enforcement.

Who Can File a Complaint Against a Nursing Home in Indiana?

Anyone can file a complaint. You can be a resident in a nursing home, the family of a resident, or someone visiting the facilities who noticed something wrong. Nursing home staff members are often required by law to file reports about endangered adults under Indiana statute I.C. § 12-10-3-9.

Complaints can be made anonymously, and your information should not be disclosed to the nursing home if an investigation is launched. If you believe the nursing home discovered the person's identity behind a complaint and is retaliating, speak to an attorney immediately.

If you want to pursue legal action in connection with your complaint, it is best to consult with our Fort Wayne, IN nursing home abuse and neglect attorneys first. Our team can guide you on the complaint process with enough specificity for the state to initiate an investigation.

Filing a Complaint Against an Indiana Nursing Home in an Emergency Situation

Sometimes, we notice that our older loved ones are not just in a bad situation but an emergency. If you notice physical abuse, there might not be time to file a formal complaint and wait for an investigation. The above reporting processes are good for holding nursing home facilities accountable for their bad behavior. However, these processes might not be good at intervening in a situation of abuse or neglect. If you’re loved one is in an unsafe situation that will not be immediately corrected, we recommend removing them from that situation as soon as possible.

If your loved one is being harmed while living in a nursing home, you can call 911 and immediately have them removed from the facility. You should still file a complaint about a nursing home after you have removed your loved one from its care. You should also call our Indianapolis nursing home abuse lawyers for guidance on other legal steps that might be appropriate depending on your situation.

What Happens After I Complain About a Nursing Home in Indiana?

Once you file a formal complaint, you should be notified later that your complaint was received and whether an investigation will be conducted. Understand that complaints are investigated in order of severity. A complaint about abusive nursing home staff members will probably be investigated before a complaint about unclean restrooms or food quality. However, regulatory agencies are required by law to take appropriate action in response to your complaint.

If you have not spoken to an attorney about your situation yet, you should do so as soon as possible. You may also want to remove your loved one from the nursing home in many instances. Whether this is feasible and advisable varies by situation, and is something that our nursing home neglect attorneys can discuss with you.

Following your complaint, the state will investigate. While the investigating authority will not disclose your information to the nursing home, they might contact you and ask for additional information for the investigation. It is important that you cooperate and be as candid and detailed as possible about your observations and the issues you have observed. If a legal action is taken against the nursing home, the report from the state will constitute important evidence.

The investigation cannot guarantee that any meaningful changes will occur. Abusive staff members might be terminated, or facilities might be brought up to code. Often, however, improvements aren’t made in the way they ought to be. In any event, your loved one’s losses and damages are not paid as a result of the investigation. You should call our Hammond, IN nursing home neglect and abuse attorneys about seeking compensation for damages and injuries suffered by your loved one and whether such an action would be advisable in your circumstances.

Speak to Our Indiana Nursing Home Abuse and Neglect Attorneys

If your loved one suffered while living in a nursing home, you can file a formal complaint and hopefully get the situation rectified. Call our Indiana nursing home neglect and abuse lawyers if you wish to pursue additional legal actions for damages. Call Wruck Paupore PC Injury Lawyers at (219) 322-1166 for a free case evaluation.

Proven Results

$875,000

Nursing Home Abuse

Woman suffering physical and emotional abuse at nursing home.

$25,000,000

Traumatic Brain Injury

Client injured in auto accident after driver ran stop sign.

$940,000

Post-Concussion Disorder

Women rear-ended while stopped at red light

$1,250,000

Medical Malpractice

Patient suffering nerve damage following hip operation.

$12,000,000

Semi-truck Accident

Woman suffering a traumatic brain injury following semi-truck accident.

$10,500,000

Slip and Fall

Woman suffering severe hip and ankle fracture after falling on defective step.

$797,000

Post-Concussion Disorder

Man suffered headaches and other post-concussion symptoms from vehicle crash.

$1,750,000

Semi-Truck Accident

Woman suffering post-concussion syndrome after vehicle rear-ended by tractor trailer.

$7,250,000

Traumatic Brain Injury

Man physically assaulted at his workplace.

$945,000

Auto Accident

Woman suffered from an ankle fracture after a truck turned in front of her vehicle.

$1,525,000

Auto Accident

Man suffered back injury after head-on collision.

***Every case is unique and your results will differ. Contact us for a free case review of your circumstance.

"A great experience from beginning to settlement. Handled our case from start to finish. Explained every step and communicated very well."
– William H.
"Don did a great job on my case! Staff was amazing! Kept me in the loop the entire time. I highly recommend!!!!"
– Dana L.
"Wruck Paupore did more than they promised and did all of the work. I was worried about bills and dealing with insurance people. They did everything while I recovered. They were not concerned about earning money but about helping me and my husband."
– Edithe P.
"It was awesome watching Donald Wruck at work during mediation. He really fights for his clients."
– Lisa L.
"Great results in our auto accident case. Everyone was very helpful and I got a fantastic result. All my bills are paid and I can move on with my life."
– Trisha L.
"Wruck Paupore was fantastic. I was informed every step of the way, they did all of the work, and I got my case settled."
– Idell J.
"Exceptional team. They took on my case and made sure that I was consulted on every issue. If it wasn’t for the caring staff and my legal team I don’t know what I would have done. Everyone did an awesome job thanks so much for your help."
– Rhonda M.
"Attorney Wruck did an amazing job in settling my personal injury case. His knowledge and experience specific to semi-truck accidents made all of the difference in the outcome of my case; the settlement exceeded my expectations!"
– James M.
"I can’t say enough about Don Wruck and the staff at Wruck Paupore PC Law Offices. When we were in our accident we were already very shaken and confused and in pain. Don and his staff took over with a gentle hand and took care of everything."
– James H
"We are so thankful with how the lawyers and staff handled our case. The folks at Wruck and Paupore were always pleasant and helpful in all their phone calls and letters. It was always a pleasure to get their calls. We were especially pleased with their tenacious pursuit of the goal of full recovery which was far greater than we could have imagined."
– Jay Zoellner
"A great experience from beginning to settlement."
– William R.
"From start to finish, Wruck Paupore PC Law were the best! Knowledgeable and straightforward, they explained the process, start to finish, and gave guidance while allowing us to determine the best course of action to take. We would highly recommend them and would certainly use them again."
– Chris V.
"My case wasn’t very large, but they made it easy to recover damages when the insurance company didn’t even want to cover basic costs. The firm was responsive to my inquiries, and very clear about what was required and what could be expected, during every step of the process."
– Wayne M.
"Attorney Wruck did an amazing job in settling my personal injury case. His knowledge and experience specific to semi truck accidents made all of the difference in the outcome of my case; the settlement exceeded my expectations! The staff at his firm was helpful, responsive and caring during a difficult time following a life-altering experience. I highly recommend Attorney Wruck and his firm."
– J B
"After being involved in a car accident, I was very fortunate to work with Don Wruck. He explained everything to me and my family and made me feel involved in all decisions. I was very happy with the result of my case and happy to have found this firm!"
– Kayla D.
"Wruck Paupore didn’t just represent me. They truly understood my case, but also what I lost. They simply refused to quit. Professional, accessible, informative, transparent, immensely qualified and completely honest. I basically trusted this firm with my future. One decision I’ll never regret. There’s a certain peace of mind you feel when professionals of this level have your back."
– Pat D.

Your Legal Team

Your Legal Team


Top-Rated Litigator.
Helping injury victims move forward.

Don is a founding partner and one of the nation’s top-ranked personal injury litigators. He is a member of the Multi-million Dollar Advocates Forum, which includes less than 1% of the nation’s trial lawyers, and awarded the highest ranking given by Martindale Hubbel and AVVO.

More importantly, Don understands representing personal injury victims is about more than recovering the best settlement: it’s about helping clients get back on their feet and supporting them in every aspect of their recovery.

Understanding the Insurance Company:
Getting Results.

In nearly all cases, our clients seek compensation from the wrongdoer’s insurance company. Before forming Wruck Paupore, Jason worked for a prominent law firm representing some of the world’s largest insurers. This experience gives Jason a deep understanding of the insurance industry and the strategies it uses to pay injury victims as little as possible.

Jason -- and our entire team -- put this inside knowledge to work to force insurance companies to pay what is actually owed. Often, we use the insurance company’s own tactics against them as we fight for the full compensation our client deserves.

More than 40 Years of Experience.
Still Fighting for Justice.

For more than four decades, Keith has been fighting for injury victims. During that time, he’s watched the insurance industry change, with insurers now more interested in protecting their stock price than treating injury victims fairly.

Since the beginning, Keith has put people first. From his childhood in Gary, Indiana during the 1960’s and working his way through law school, Keith has risen to become one of the Midwest’s most respected trial lawyers. He has never forgotten that being a lawyer is about helping people -- and seeing injury victims through struggles in a way that could change their lives forever.

Over the decades, Keith, Don and Jason have fought relentlessly for clients, even when other lawyers have said the case was impossible to win.

Proven Results


$25,000,000

Traumatic Brain Injury

Client injured in auto accident after driver ran stop sign.

$1,250,000

Medical Malpractice

Patient suffering nerve damage following hip operation.

$10,500,000

Slip and Fall

Woman suffering severe hip and ankle fracture after falling on defective step.

$1,750,000

Semi-Truck Accident

Woman suffering post-concussion syndrome after vehicle rear-ended by tractor trailer.

$940,000

Post-Concussion Disorder

Women rear-ended while stopped at red light

$12,000,000

Semi-truck Accident

Woman suffering a traumatic brain injury following semi-truck accident.

$797,000

Post-Concussion Disorder

Man suffered headaches and other post-concussion symptoms from vehicle crash.

$7,250,000

Traumatic Brain Injury

Man physically assaulted at his workplace.

***Every case is unique and your results will differ. Contact us for a free case review of your circumstance.

Real Client Testimonials


"A great experience from beginning to settlement. Handled our case from start to finish. Explained every step and communicated very well."

Satisfied Wruck Paupore Client

William H.

"Don did a great job on my case! Staff was amazing! Kept me in the loop the entire time. I highly recommend!!!!"

Satisfied Wruck Paupore Client

Dana L.

"Wruck Paupore did more than they promised and did all of the work. I was worried about bills and dealing with insurance people. They did everything while I recovered. They were not concerned about earning money but about helping me and my husband."

Satisfied Wruck Paupore Client

Edithe P.

"It was awesome watching Donald Wruck at work during mediation. He really fights for his clients."

Satisfied Wruck Paupore Client

Lisa L.

"Great results in our auto accident case. Everyone was very helpful and I got a fantastic result. All my bills are paid and I can move on with my life."

Satisfied Wruck Paupore Client

Trisha L.

"Wruck Paupore was fantastic. I was informed every step of the way, they did all of the work, and I got my case settled."

Satisfied Wruck Paupore Client

Idell J.

"Exceptional team. They took on my case and made sure that I was consulted on every issue. If it wasn’t for the caring staff and my legal team I don’t know what I would have done. Everyone did an awesome job thanks so much for your help."

Satisfied Wruck Paupore Client

Rhonda M.

"Attorney Wruck did an amazing job in settling my personal injury case. His knowledge and experience specific to semi-truck accidents made all of the difference in the outcome of my case; the settlement exceeded my expectations!"

Satisfied Wruck Paupore Client

James M.

"I can’t say enough about Don Wruck and the staff at Wruck Paupore PC Law Offices. When we were in our accident we were already very shaken and confused and in pain. Don and his staff took over with a gentle hand and took care of everything."

Satisfied Wruck Paupore Client

James H.

"We are so thankful with how the lawyers and staff handled our case. The folks at Wruck and Paupore were always pleasant and helpful in all their phone calls and letters. It was always a pleasure to get their calls. We were especially pleased with their tenacious pursuit of the goal of full recovery which was far greater than we could have imagined."

Satisfied Wruck Paupore Client

Jay Zoellner

"A great experience from beginning to settlement."

Satisfied Wruck Paupore Client

William R.

"From start to finish, Wruck Paupore PC Law were the best! Knowledgeable and straightforward, they explained the process, start to finish, and gave guidance while allowing us to determine the best course of action to take. We would highly recommend them and would certainly use them again."

Satisfied Wruck Paupore Client

Chris V.

"My case wasn’t very large, but they made it easy to recover damages when the insurance company didn’t even want to cover basic costs. The firm was responsive to my inquiries, and very clear about what was required and what could be expected, during every step of the process."

Satisfied Wruck Paupore Client

Wayne M.

"Attorney Wruck did an amazing job in settling my personal injury case. His knowledge and experience specific to semi truck accidents made all of the difference in the outcome of my case; the settlement exceeded my expectations! The staff at his firm was helpful, responsive and caring during a difficult time following a life-altering experience. I highly recommend Attorney Wruck and his firm."

Satisfied Wruck Paupore Client

J B

"After being involved in a car accident, I was very fortunate to work with Don Wruck. He explained everything to me and my family and made me feel involved in all decisions. I was very happy with the result of my case and happy to have found this firm!"

Satisfied Wruck Paupore Client

Kayla D.

"Wruck Paupore didn’t just represent me. They truly understood my case, but also what I lost. They simply refused to quit. Professional, accessible, informative, transparent, immensely qualified and completely honest. I basically trusted this firm with my future. One decision I’ll never regret. There’s a certain peace of mind you feel when professionals of this level have your back."

Satisfied Wruck Paupore Client

Pat D.