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How Do You File a Complaint Against a Nursing Home in Indiana?


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Nursing homes promise us they will take good care of our loved ones. However, nursing homes are not perfect institutions, and mistakes and sometimes even intentional abuse are all too common. While a mistake is forgivable when quickly corrected, repetitive bad behavior is inexcusable. You can file a formal complaint against the nursing home in such cases, or any time you suspect abuse or neglect.

You might want to file a complaint about a nursing home in Indiana, but you have no clue about where to begin. Fortunately, the State of Indiana has procedures in place for people to file formal, anonymous complaints about health care facilities, including nursing homes. In addition to filing a complaint, you should speak to a Milwaukee nursing home attorney for advice.

If your loved one suffered harm in a nursing home, you can file a formal complaint and have an investigation conducted on the matter by the state entity. You can also call our Indiana nursing home abuse and neglect attorneys for a free case review at at (219) 322-1166. We will review your situation at no cost and provide guidance on what you should do next.

Filing a Formal Complaint Against an Indiana Nursing Home

Sometimes when we want to complain about a bad situation, we go directly to the people responsible. However, complaining about a nursing home to that nursing home's managers or administration is not always helpful. Unfortunately, we cannot simply trust a nursing home to police itself for bad behavior, so we turn elsewhere to lodge complaints. Our Indiana nursing home neglect and abuse lawyers can help you navigate the complaint process.

You can find complaint forms and important contact information at the Indiana Department of Health Website. The Indiana Department of Health (IDOH) regularly conducts surveys of health care facilities. Surveys occur every year or every few years, depending on the type of facility being reviewed. You can file a formal complaint about a specific issue you want to be addressed, and the IDOH is required by law to investigate. You can fill out a complaint form and send it to the IDOH.

While the complaint form is designed to streamline the process, it is not required. There are multiple ways to report a nursing home facility complaint. You can fill out the form and submit it by mail, email, or fax. You can also call the IDOH on their toll-free complaint report line at 1-800-246-8909.

You may also submit a complaint through the Indiana Family and Social Services Administration website. The Adult Protective Services program can respond to complaints regarding the safety of endangered adults. Remember, these reporting systems are not necessarily intended for emergencies. If your loved one is in immediate danger, call 911 and, if there is abuse, you should also call law enforcement.

Who Can File a Complaint Against a Nursing Home in Indiana?

Anyone can file a complaint. You can be a resident in a nursing home, the family of a resident, or someone visiting the facilities who noticed something wrong. Nursing home staff members are often required by law to file reports about endangered adults under Indiana statute I.C. § 12-10-3-9.

Complaints can be made anonymously, and your information should not be disclosed to the nursing home if an investigation is launched. If you believe the nursing home discovered the person's identity behind a complaint and is retaliating, speak to an attorney immediately.

If you want to pursue legal action in connection with your complaint, it is best to consult with our Fort Wayne, IN nursing home abuse and neglect attorneys first. Our team can guide you on the complaint process with enough specificity for the state to initiate an investigation.

Filing a Complaint Against an Indiana Nursing Home in an Emergency Situation

Sometimes, we notice that our older loved ones are not just in a bad situation but an emergency. If you notice physical abuse, there might not be time to file a formal complaint and wait for an investigation. The above reporting processes are good for holding nursing home facilities accountable for their bad behavior. However, these processes might not be good at intervening in a situation of abuse or neglect. If you’re loved one is in an unsafe situation that will not be immediately corrected, we recommend removing them from that situation as soon as possible.

If your loved one is being harmed while living in a nursing home, you can call 911 and immediately have them removed from the facility. You should still file a complaint about a nursing home after you have removed your loved one from its care. You should also call our Indianapolis nursing home abuse lawyers for guidance on other legal steps that might be appropriate depending on your situation.

What Happens After I Complain About a Nursing Home in Indiana?

Once you file a formal complaint, you should be notified later that your complaint was received and whether an investigation will be conducted. Understand that complaints are investigated in order of severity. A complaint about abusive nursing home staff members will probably be investigated before a complaint about unclean restrooms or food quality. However, regulatory agencies are required by law to take appropriate action in response to your complaint.

If you have not spoken to an attorney about your situation yet, you should do so as soon as possible. You may also want to remove your loved one from the nursing home in many instances. Whether this is feasible and advisable varies by situation, and is something that our nursing home neglect attorneys can discuss with you.

Following your complaint, the state will investigate. While the investigating authority will not disclose your information to the nursing home, they might contact you and ask for additional information for the investigation. It is important that you cooperate and be as candid and detailed as possible about your observations and the issues you have observed. If a legal action is taken against the nursing home, the report from the state will constitute important evidence.

The investigation cannot guarantee that any meaningful changes will occur. Abusive staff members might be terminated, or facilities might be brought up to code. Often, however, improvements aren’t made in the way they ought to be. In any event, your loved one’s losses and damages are not paid as a result of the investigation. You should call our Hammond, IN nursing home neglect and abuse attorneys about seeking compensation for damages and injuries suffered by your loved one and whether such an action would be advisable in your circumstances.

Speak to Our Indiana Nursing Home Abuse and Neglect Attorneys

If your loved one suffered while living in a nursing home, you can file a formal complaint and hopefully get the situation rectified. Call our Indiana nursing home neglect and abuse lawyers if you wish to pursue additional legal actions for damages. Call Wruck Paupore PC Injury Lawyers at (219) 322-1166 for a free case evaluation.

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