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How Do You File a Complaint Against a Nursing Home in Illinois?


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Many people have loved ones with health care needs requiring professional assistance. A nursing home is a place where your loved ones can live while receiving the medical care and attention they need. Unfortunately, nursing homes sometimes do more harm than good to their patients.

If you notice signs of abuse, neglect, or distress in your loved one at a nursing home, you can file a complaint. Where you submit your complaint may depend on how the nursing home is accredited and what agency oversees the nursing home. Your first step should be to speak to the nursing home administration about your complaint. Your second step should be to find an attorney.

If you want to file a complaint about your loved one’s nursing home, our Illinois nursing home neglect and abuse attorneys can help you. We can also help you file a personal injury lawsuit to get compensation for your loved one and family. Call Wruck Paupore PC Injury Lawyers at (219) 322-1166 for a free case review.

Complaints Against Illinois Nursing Homes

If you believe your loved one is not being properly cared for in their nursing home, you can file a complaint and have the situation investigated. Nursing home facilities are important healthcare providers subject to accreditation requirements and various regulations to ensure patient health and safety. The agency you submit a complaint to may vary based on how the nursing home is accredited.

At the state level, you can submit an official complaint to the Illinois Department of Public Health (IDPH). This state agency can investigate complaints about nursing homes and various other health care facilities. Your identity as the complainant is not disclosed to the nursing home, and anyone may file a complaint. Our Illinois nursing home abuse attorneys can help you file a complaint.

The IDPH investigates complaints based on priority. A more serious complaint involving severe health and safety threats is likely to be investigated first. You can also check with the IDPH about specific departments or agencies to which your complaint can be sent. For example, complaints regarding mental health issues can be sent to the Illinois Department of Human Services.

You might also file a complaint with the U.S. Department of Health and Human Services’ Centers for Medicare and Medicaid Services. This is a federal-level agency, and you should check with your attorney about whether this is the appropriate agency to send a complaint to. Much like the IDPH, this federal agency can at least direct you to other agencies that might be better suited to hear and investigate your complaint.

Should I Complain to the Police About a Nursing Home in Illinois?

Complaints to law enforcement about how your loved one is treated at a nursing home are not out of the question. Some nursing home complaints are about criminal actions committed by staff and administration. Anything that resembles abuse or violence should be brought to the attention of law enforcement. Our Illinois nursing home abuse attorneys can help you communicate with the police about your situation.

Abuse may include physical injuries inflicted by nursing home staff members. Abuse can also be emotional and leave victims with long-lasting psychological trauma. In either case, you can contact the police and report the abuse.

Nursing home neglect can also leave victims with physical injuries. For example, failure to keep the premises clean could lead to infections and illness among patients. Even if law enforcement cannot make an arrest, they might be able to provide you with helpful resources.

Where Should I File a Complaint About an Illinois Nursing Home?

To figure out where to file a complaint, you might first have to talk with the nursing home administration. Unfortunately, the administration might not want to cooperate with you since they are the subject of your complaint. It is a good idea to approach the situation with our Illinois nursing home abuse attorneys by your side. Having legal representation might put some pressure on the nursing home to get its act together.

If the nursing home administration cannot or will not help you, they might at least be able to direct you to the appropriate agency for your complaint. Nursing homes are often required to disclose this kind of information to patients and their families.

Typically, state and federal agencies will inquire if there were efforts to resolve the matter before you filed a complaint. If you have not done so already, you could be asked to speak with the nursing home administration about your complaint to see if there is a way to resolve the matter.

Depending on how the nursing home is structured, there might be a higher corporate officer to complain to. Private nursing homes might have management or corporate officers who can help you get to the bottom of your complaint. If they refuse to properly investigate, this can significantly help your case.

After Submitting a Complaint About a Nursing Home in Illinois

You should contact an attorney immediately after filing a complaint if you have not contacted one already. While the nursing home might resolve the situation you complained about, you might have damages to contend with. Our Illinois nursing home abuse lawyers can help you file your complaint and pursue additional legal action against the nursing home.

If you complain about an abusive staff member, the nursing home might listen to your complaint and fire the staff member. However, that does nothing to remedy the damages your loved one has already experienced. Damages may include injuries suffered by your loved one, emotional trauma, medical complications, and more.

You can file a lawsuit against the nursing home and any staff members responsible for causing harm to your loved one. By doing so, you can get financial compensation to help your loved one pay for their damages and find a new nursing home if necessary.

Call Our Illinois Nursing Home Abuse Attorneys

If your loved one has been a victim of abuse or neglect in their nursing home, swift action is necessary. Our Illinois nursing home abuse lawyers can help you submit a complaint and launch an investigation. Call Wruck Paupore at (219) 322-1166 for a free case review.

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Don is a founding partner and one of the nation’s top-ranked personal injury litigators. He is a member of the Multi-million Dollar Advocates Forum, which includes less than 1% of the nation’s trial lawyers, and awarded the highest ranking given by Martindale Hubbel and AVVO.

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In nearly all cases, our clients seek compensation from the wrongdoer’s insurance company. Before forming Wruck Paupore, Jason worked for a prominent law firm representing some of the world’s largest insurers. This experience gives Jason a deep understanding of the insurance industry and the strategies it uses to pay injury victims as little as possible.

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For more than four decades, Keith has been fighting for injury victims. During that time, he’s watched the insurance industry change, with insurers now more interested in protecting their stock price than treating injury victims fairly.

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